Salesforce

Salesforce is the world's leading CRM platform, offering aviation companies configurable tools for sales, service, marketing, and customer engagement across airlines, OEMs, and MRO providers. Differentiated by its massive ecosystem of integrations, AppExchange partners, and AI-powered (Agentforce) customer service capabilities applicable across every aviation vertical.

Salesforce is a general purpose customer relationship management platform used across industries, including by airlines, OEMs, distributors and MRO providers, for sales, service, marketing and customer engagement. The products most relevant to aviation buyers are Sales Cloud, Service Cloud, Experience Cloud for customer and partner portals, and Agentforce for AI assisted service. Salesforce does not publish an aviation specific product or data model, so aviation workflows are delivered through configuration, AppExchange partners or system integrators. Pricing is per user per month across published editions, and enterprise implementations are typically partner led.