2025 Aviation & MRO Technology Trends: Deep Dive Insights from Aero NextGen’s Industry Survey
Executive Summary:
• Cloud-based platforms are the dominant deployment, with hybrid models remaining critical for regulated environments.
• Decision authority remains concentrated at the executive and operations level, reinforcing ROI-driven buying behaviour.
• MROs and fleet operators lead digital adoption due to operational pressure and labor constraints.
• Integration, analytics, and automation are prioritized over standalone point solutions.
• Early adoption of AI-driven tools is emerging in customer service and operational workflows.
Meet the Vendors
and digital solution providers.
Maintenance Connection
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AMS is an ERP solution tailored for aviation maintenance, repair, and overhaul operations, focusing on streamlining processes and ensuring regulatory compliance.
NetSuite is a cloud-based ERP platform that provides a suite of applications, including financial management, CRM, and e-commerce solutions, to streamline business processes.

Microsoft Dynamics 365 is a suite of intelligent business applications that combine CRM and ERP capabilities to help businesses streamline operations and drive growth.

Epicor ERP is a comprehensive business management solution designed to streamline operations, automate complex processes, and enhance efficiency across various industries, including manufacturing and distribution.



ADT provides database solutions and ERP systems for various industries, including aviation (called Wings), focusing on data management, process automation, and operational efficiency.

ARMS® V2 - EMSS is a module within the ARMS V2 suite, focusing on engineering and maintenance management for aviation operations, including maintenance planning, execution, and compliance tracking.



Maintenance Connection offers a computerized maintenance management system (CMMS) that helps organizations manage work orders, preventive maintenance, asset management, and inventory tracking.

MaintiMizer is a computerized maintenance management system (CMMS) that helps organizations manage work orders, preventive maintenance, and asset management.


ILSmart is a global digital marketplace and intelligence platform that connects buyers and sellers of aerospace parts, components, and repair services. Serving the aviation aftermarket for over four decades, ILSmart enables companies to buy, sell, market, and analyze inventory in real time through a secure, data-rich ecosystem. The platform streamlines sourcing and procurement, optimizes inventory management, and supports maintenance and repair (MRO) operations across commercial, defense, and general aviation sectors.


Fulcrum360 is a cloud-based aircraft parts database app. What used to take countless customer calls, 11 or more websites, and hours and hours of research, is now just a click away. Our goal is to make every employee a parts expert. We keep it simple and adjustable. ...a better way to research.

SmartCert revolutionizes traceability and enables a data-driven approach to part provenance throughout the aerospace supply chain. By leveraging Microsoft and AI, SmartCert centralizes and automates the receipt, review, processing, and creation of essential documentation, from raw materials to the aerospace aftermarket.
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Rotabull is the modern sales platform built for aviation aftermarket teams. RFQs from all channels are displayed on one screen, quoting is completed in seconds, and all data is synced to the ERP for complete data visibility. The result is multiple hours saved each day, more quotes out the door faster and better data for reporting and analytics.

Selecting the right aviation software is just the beginning. Jetelligence bridges the gap between software selection and operational excellence, ensuring your technology investment delivers maximum value from day one and beyond.

The aviation sector has long been plagued by deep-seated challenges in the parts supply chain, a sector of the industry which is critical to keeping aircraft in service, and safely so. Topping the growing list of challenges in this fragmented marketplace are the accuracy and authenticity of parts data, the manipulation of pricing, and the slow procurement of parts.

At RGIS, we deliver expert outsourced inventory management, supply chain audits, asset management and merchandising services across a multitude of sectors, including retail, industrial, automotive, aerospace and healthcare. Our teams, by following proven procedures and by using state-of-the-art counting technology, ensures accurate and efficient inventory counts for all businesses. By partnering with us, you can simplify your inventory processes, reduce discrepancies, prevent loses and and allow your staff to focus on their core tasks.

Airflo is the first AI-native automation platform that builds agents simply by observing your work. Instead of long projects, coding, or fragile bots, Airflo watches a workflow once and instantly creates a resilient agent that understands the steps, intent, and context behind how work gets done.

M3 Solutions is our industry’s leading provider for Mobile Device Management (MDM) and Content Management.

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Ubisense tracks the precise location, movement and interaction of things within programmable spaces. We do this with our industry-leading Dimension4™ Ultra-Wideband sensors and SmartSpace® software platform that connects seamlessly with any location or identification data source.

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Wingleet provides intelligent software solutions for the aviation Maintenance, Repair, and Overhaul (MRO) industry, with a unique differentiator in its use of a integrated AI and blockchain platform to ensure full traceability and data integrity for aircraft components.


DeepSight is an AR- and AI-powered operational knowledge platform designed for aerospace manufacturers and MROs to capture expert know-how and convert it into standardized, visual, and traceable work instructions.
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Quantum Control is an aviation-specific ERP software designed to manage various aspects of aviation operations, including inventory, maintenance, and logistics




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Impresa™ MRO is chosen by aviation organizations for its efficient and cost-effective ability to manage airframe, complex modular assemblies, LRU's, avionics and component asset maintenance.



Data Manager Aero is a specialized software platform designed for the aviation industry, allowing users to centrally manage and analyze all their aircraft asset data, including maintenance records, parts inventory, lease information, and financial details, within a single system.


Aviation InterTec Services offers RAAS, a web-based aircraft maintenance and inventory management system designed for fleet operators, MROs, and CAMOs, providing comprehensive functionality to streamline maintenance operations.


ProMRO is an ERP solution designed for maintenance, repair, and overhaul companies, offering tools for job costing, inventory management, and customer relationship management.



Our system is designed for operators with under 50 aircraft. It's SaaS, easily stood up and implemented, and designed to provide a low impact, easy solution for operators with minimal admin and overhead.


Frustrated with your CRM? We’re your strategic co-pilots in revenue operations. Since 2001, the Diaz & Cooper team has helped B2B companies in aviation, logistics, and travel scale smarter by aligning marketing, sales, and service around one shared goal: profitable growth.
AvPro is very user friendly and packed with robust functionality. We can customize any aspect of the software. It will run on any version of Windows and does not require SQL server to installed.
Market Segmentation & Decision Maker Landscape
Aviation technology adoption is far from uniform. Our survey reveals that decision authority is still highly concentrated at the executive (CEO/CFO/Owner) and operations levels. This executive-driven approach underscores a continued focus on ROI and measurable business outcomes when evaluating software investments.
• By Function:
o Executives & Owners: 54%
o Operations: 24%
o Quality & Engineering: 22%
o IT & Digital, Sales: Minority share

• By Sector:
o MRO & Maintenance: 43%
o Manufacturers & OEMs: 13%
o Business/General Aviation: 17%
o Helicopter, Special Ops, eVTOL, UAM: 18%

• By Size:
o <100 Employees: 10.5%
o 100–1,000 Employees: 49.5%
o >1,000 Employees: 30.5%
o >5,000 Employees: 9.5%

Regional Appetite for Digital Solutions
Europe leads in digital adoption (35%), followed by the Americas (30%) and APAC (21%). This appetite aligns with regions facing the highest operational pressures and regulatory demands.
Region % Looking to Implement Software
Europe 35%
Americas 30%
APAC 21%
Africa 14%

Cloud vs. On-Premise: Deployment Preferences
Cloud-based platforms have become the dominant deployment model, reflecting the industry’s need for flexibility, scalability, and cost-effectiveness. However, hybrid models remain critical for regulated environments, ensuring compliance while enabling digital agility.
• Cloud: Majority preference
• Hybrid: Important for compliance-driven operations
• On-Premise: Declining, but still relevant in niche/regulatory cases

Top Pain Points Driving Technology Change
Aviation companies are motivated by a set of persistent pain points:
- Siloed data and processes - Outdated systems
- Multiple, poorly integrated platforms
- Basic analytics and reporting limitations
- Pressure for improved operational efficiency
- Mandate for digitalization and paperless workflows
- Reducing manual intervention
- Demand for simpler user interfaces
- Cost pressures and search for more affordable systems

Feature & Category Priorities: What Buyers Want Most
The top features and software categories in demand for 2025 include:
- Mobile applications
- CRM and customer portals
- Sales RFQ/RFP automation
- Procurement automation
- Technical records digitization
- Advanced analytics and reporting
- Quality management
- Supplier relationship management (SRM)
- AI agents for customer service
- Inventory and order management
Integration, automation, and data-driven insights are prioritized over standalone point solutions, reflecting a shift toward holistic digital ecosystems.
Emerging Trends: AI, Analytics, and Integration
• AI-Driven Tools: Early adoption is emerging in customer service and operational workflows, with AI agents and predictive analytics gaining traction.
• Integration: Companies are prioritizing platforms that unify data and processes across the value chain, breaking down silos and enabling real-time decision-making.
• Analytics: There is a growing demand for advanced analytics, not just basic reporting, to drive operational excellence and strategic planning.
Strategic Takeaways for 2025
• ROI-Driven Decision Making: Executive and operations leaders are laser-focused on solutions that deliver measurable outcomes.
• Cloud Dominance with Hybrid Flexibility: Cloud is king, but hybrid models are a must for compliance-heavy sectors.
• Integration is Non-Negotiable: The era of isolated point solutions is ending; platforms must connect the ecosystem.
• AI and Automation: Early adopters are already reaping benefits in efficiency and customer experience.

Conclusion
The 2025 aviation & MRO technology landscape is defined by a relentless push for
integration, analytics, and automation. Companies that embrace cloud-based, AIenabled, and highly integrated platforms will be best positioned to thrive in an increasingly complex, data-driven environment. Aero NextGen’s survey-driven insights offer a clear roadmap for technology investment and operational transformation in the year ahead.
Sources: 2025Tech_Trends_Aviation_Report.pdf, Aero NextGen Solution Finder Surve


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